Skip to content

Privacy Policy

Effective Date: 2026
At CHIMNEY CHAPS LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, book services, order parts, or contact us.

1. Information We Collect

We may collect the following information to provide our services and improve your experience:
  • Personal identification: Name, phone number, email address, physical address (when booking on-site inspections or requesting parts delivery).
  • Service-related details: Property type, chimney/furnace condition, service needs (e.g., free on-site inspection, cleaning, parts inquiry).
  • Payment information: We do not store your payment data. All payments are processed securely via Stripe, which handles credit/debit card, Apple Pay, and Google Pay information in compliance with PCI DSS standards.
  • Website usage data: Non-personal information (e.g., IP address, browser type) to improve website performance and user experience.

2. How We Use Your Information

Your information is used solely to:
  • Fulfill your service requests (e.g., schedule free on-site inspections, process chimney cleaning appointments, fulfill parts orders).
  • Communicate with you: Confirm appointments, provide service updates, answer inquiries about parts or Stripe payments.
  • Ensure secure payments: Facilitate Stripe payment processing for services and parts orders.
  • Improve our services: Analyze feedback and website usage to enhance our chimney cleaning, inspection, and parts supply offerings.

3. Data Security

We take data security seriously. All personal information is stored securely, and payment data is never stored on our servers—handled exclusively by Stripe’s secure payment infrastructure. We use industry-standard encryption to protect your data from unauthorized access.

4. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, contact us using the details below.

5. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
CHIMNEY CHAPS LTD
55 Stour Road, Christchurch, England, BH23 1LN, United Kingdom
Phone：+44 7830 475149
Email: chimneychapsltd@gmail.com